Write a clear FAQ answer for support
Works with ChatGPT · Claude
Write one support FAQ answer that's clear and reduces follow-ups.
The problem
Vague FAQ answers create more tickets instead of fewer.
What this skill does
AI writes a direct answer with the steps and one edge case covered.
When to use it
- Use when adding or improving a single support answer.
Juni’s tip
Juni says: answer the question first, explain second.
The prompt
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Weak vs. better
answer this support question
Write a support FAQ answer for [question and the facts]: lead with the direct answer, give numbered steps if needed, cover the one common edge case, and end with what to do if it still doesn't work. Friendly and concise.
Why this works
Answering directly and covering the top edge case is what actually cuts repeat tickets.
Practice task
Take a common support question and write a clear FAQ answer.
Self-check
- Leads with the direct answer
- Includes steps and one edge case
- Says what to do if it still fails
Common mistakes to avoid
- Burying the answer in preamble
- Ignoring the obvious edge case
- No fallback if the steps don't work
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