Respond to an online review
Works with ChatGPT · Claude · Copilot
You can reply to a positive or negative review in a way future customers respect.
The problem
Reviews are public, so a bad reply can cost you customers.
What this skill does
Ask AI for a professional reply that thanks or addresses the reviewer.
When to use it
- When a review needs a public response.
Juni’s tip
You are writing for future readers, not just the reviewer. Stay calm.
The prompt
Try it live
Fill in the blanks — your ready-to-use prompt builds as you type.
Weak vs. better
Reply to this review.
Draft a calm public reply to the [positive/negative] review below: thank the reviewer, address their specific point, and invite a private follow-up if needed. Review: [paste review]
Why this works
A calm, specific reply reassures the people reading the review, not just the reviewer.
Practice task
Draft a reply to a review your business received.
Self-check
- The reply addresses their specific point
- It stays calm and professional
Common mistakes to avoid
- Getting defensive in public.
- A generic thanks that ignores what they said.
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