Write a plain-language returns policy
Works with ChatGPT · Claude
Write a returns/refunds policy customers can actually understand.
The problem
Confusing return policies cause support tickets and bad reviews.
What this skill does
AI drafts a clear, friendly policy covering the common cases.
When to use it
- Use when setting up or simplifying a returns policy.
Juni’s tip
Juni says: clarity here saves you a dozen 'where's my refund?' messages.
The prompt
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Weak vs. better
write a return policy
Write a clear, friendly returns policy from these rules: [my rules]. Cover the return window, item condition, how to start a return, refund method and timing, and any exceptions. Keep it skimmable and reassuring. Have a professional confirm legal requirements.
Why this works
A clear policy reduces support questions and builds buyer confidence.
Practice task
Draft a returns policy for your store in plain language.
Self-check
- Window, condition, and process are clear
- Refund method and timing are stated
- Exceptions are listed plainly
Common mistakes to avoid
- Legalese customers won't read
- Leaving refund timing vague
- Hiding the exceptions in fine print
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